At RNAILS COLLECTION, customer satisfaction is important to us. Due to the nature of our professional nail products and for health and hygiene reasons, we are unable to accept returns or exchanges on products that have been opened, used, or had their original seal or packaging removed.
Returns
Unopened and unused products may be eligible for return within 14 days of delivery. Items must be in their original condition and packaging.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery. Please include your order number and clear photos of the product and packaging so we can review the issue.
Once approved, we may provide a replacement or refund, depending on the circumstances.
Non-Returnable Items
For health and hygiene reasons, opened or used nail products, including gel polish, rubber base, primer, dehydrator, and similar cosmetic products, cannot be returned.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.
Contact Us
If you have questions regarding a return, refund, or damaged order, please contact RNAILS COLLECTION before sending any product back.